Online Help

Welcome to CallPlus’ online customer help.

Below are topics that we are often asked about. If you can’t find what you are looking for just ask us! Give us a call on 0800 89 5000 or email us on techsupport@callplus.co.nz

Network Status
Business Mobile
Business Dial Up
Business Broadband
Domain Names
Web Hosting
Help Desk

NETWORK STATUS
What’s the current status of your network?
To view our current network status, click here

BUSINESS MOBILE
How do I set up my mobile phone?
For instructions, click here

How do I set up the voicemail on my mobile?
For voicemail instructions, click here

BUSINESS DIAL UP
What are the email settings for Dial up?
Dial up phone number: 0873 08880

Email settings:
Incoming (POP) Server: pop3.callplus.net.nz
Outgoing (SMTP) Server: smtp.callplus.net.nz

Email address: username@callplus.net.nz

Helpdesk support: techsupport@callplus.co.nz

BUSINESS BROADBAND
Product information, click here

How do I change my DLink or Dynalink Router user name or Password? click here

How do I set up my Dynalink modem / router? click here

CallPlus Wireless Router:
How to make your Dynalink wireless router secure,
click here

Helpdesk support: techsupport@callplus.co.nz
Phone: 0800 89 5000

Online Help continued

50 Mpbs (upload and download)	100 Mpbs (upload and download)
For medium sized urban schools that make heavy use of technology in the classroom. Suitable for: Delivery of high definition video content Use of cloud applications	For all rural schools and large urban schools that make heavy use of technology in the classroom. Suitable for: Distance learning via video conferencing and online collaboration with other schools / institutions Schools advocating BYOD High definition video content Heavy use of cloud based applications, ie student management and learning systems, Google apps etc


First Name:
Surname:
Title:
Company:
Physical Address for your service: So we can check your UFB availability, please provide full address details eg 3/110 Symonds Street, Grafton, Auckland 1010

Email:
Phone:

Up to 100 Mbps download and 50 Mbps upload	Up to 100 Mbps upload and 100 Mbps download
For smaller businesses that make heavy use of the internet and often download content. Suitable for: Transfer of large graphic files Video streaming Use of cloud based applications Heavy internet usage	For larger businesses that are dependent on online collaboration to get the job done and make heavy use of cloud applications. Suitable for: Delivery of video conferencing Heavy use of cloud based applications, ie online accounting, HR and management systems,Google apps etc Frequent online backup of files

Primary Navigation